Refund Policy
A legal opinion
The explanations and information provided on this page are only general, high-level explanations and information on how to write your own refund policy document. You should not consider this article as legal advice or a recommendation on what you should do, as we cannot know in advance what specific refund policies you want to establish between your business and your customers. We recommend that you seek legal advice to help you understand and create your own refund policy.
Refund policy – the basics
That said, a refund policy is a legally binding document that aims to establish the legal relationships between you and your customers regarding how and if you will provide them with a refund. Online businesses that sell items are sometimes required (depending on local laws and regulations) to disclose their item return and refund policies. In some jurisdictions this is necessary to comply with consumer protection laws. It can also help you avoid legal claims from customers who are unhappy with the items they purchased.
What to include in the refund policy
Generally speaking, a refund policy often addresses these types of questions: the time frame for requesting a refund; will the reimbursement be total or partial; under what conditions will the customer receive a refund; And much more.